Return Policy
We strive to ensure the highest quality in every product with perfect packaging. Therefore, we only accept returns or exchanges if the item arrives damaged or defective from our end. If you encounter any issues with your purchase, please contact us within 10 days of receiving your order, and we’ll be happy to assist you.
For a smooth process of your return, we kindly request you to record a video while unboxing your product. This video will help our team to assess the situation better. This will also help us improvise and prevent any damage or defects in future too.
Shipping Policy
Processing time
- Order Processing: Dispatched in a maximum of 2-3 business days.
Shipping charges for your order will be calculated and displayed at checkout.
- Standard Shipping: Delivery Time: 7-10 days.
Please note that delivery times are estimates and may vary depending on your location and external factors such as weather conditions and carrier delays.
Order tracking
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status and location of your shipment.
Get in touch
If your package is lost or arrives damaged, please contact us at hello@ekaurr.com within 7 days of the expected delivery date, and we will work with the carrier to resolve the issue.
Our Values
Sustainability
Ethically made, morally sourced, and consciously manufactured. It is a space where beauty meets responsibility.
Empowering Women
We foster an environment that promotes career growth and professional development, while also providing a warm, supportive workspace where everyone feels like part of a family, united in our efforts to help each other succeed.