Shipping policy

Ekaurr Shipping Policy

Effective Date: 16/09/2024

Welcome to Ekaurr! We are committed to providing you with the best shopping experience, including prompt and reliable shipping services. Please review our shipping policy below:

1. Shipping Locations

Currently, we ship only in India. However, for any international orders please get in touch with us at hello@ekaurr.com.

2. Shipping time

Shipping charges for your order will be calculated and displayed at checkout.

• Standard Shipping: Delivery Time: 7-10 working days.

Please note that delivery times are estimates and may vary depending on your location and external factors such as weather conditions and carrier delays.

4. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status and location of your shipment.

5. Shipping Carriers

We partner with reputable shipping carriers to ensure your orders are delivered safely and promptly. Our primary carriers include Blue Dart, Ekart, Amazon, Ecom.

6. Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us at hello@ekaurr.com within 10 days of the expected delivery date, and we will work with the carrier to resolve the issue. Refund or exchange will be only processed if there's a video taken while opening the package. 

7. Incorrect Shipping Information

Please ensure that all shipping information is accurate at the time of order placement. Ekaurr is not responsible for delays or lost packages due to incorrect or incomplete shipping information.

9. Contact Us

If you have any questions or concerns regarding our shipping policy, please contact our customer service team at:

• Phone: +91 7996799606
• Email: hello@ekaurr.com

Thank you for shopping with Ekaurr! We appreciate your business and look forward to serving you.