Refund policy

We strive to ensure the highest quality in every product with perfect packaging. Therefore, we only accept returns or exchanges if the item arrives damaged or defective from our end. If you encounter any issues with your purchase, please contact us within 10 days of receiving your order, and we’ll be happy to assist you.

For a smooth return process please record a video while unboxing your product. This video will help our team to assess the situation better. This will also help us improvise and prevent any damage or defects in the future.

To start a return, you can contact us at hello@ekaurr.com. 

If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return questions at hello@ekaurr.com.

Damages and issues 

If you encounter any issues with your purchase, please contact us within 10 days of receiving your order, and we’ll be happy to assist you.

For a smooth return process, please record a video while unboxing your product. This video will help our team to assess the situation better. This will also help us improvise and prevent any damage or defects in the future.

 

European Union 14 day cooling off period

 
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Refunds

 
We will notify you once we’ve received and inspected your return, and let you know if it was approved or not. If approved, you’ll receive a credit note. 
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@ekaurr.com.