1. What makes Ekaurr products unique?
Each Ekaurr piece is thoughtfully handcrafted, often from reclaimed or vintage materials. Our products reflect heritage craftsmanship, natural textures, and sustainable values, making every item truly one-of-a-kind.

2. Are your products eco-friendly?
Yes. Many of our items are made from upcycled, reclaimed, or naturally sourced materials. We are committed to conscious design and low-waste production.

3. Will I receive the exact piece shown in the photos?
Due to the handmade and vintage nature of our products, each piece may vary slightly in color, texture, size, or pattern. While the overall aesthetic remains consistent, natural imperfections and variations add to the beauty and uniqueness of every item.

4. Can I use your products outdoors?
Yes, several of our items (like stoneware, planters, and certain decor pieces) are suitable for outdoor use. Please refer to individual product details for care and placement recommendations.

5. Can I request a custom or personalized piece?
Customization may be possible on select products. Please contact us directly with your request, and we’ll do our best to assist.

6. Do you take bulk or wholesale orders?
Yes, we do. Reach out to us on WhatsApp 7996799606 for bulk pricing, lead times, and collaboration opportunities.

7. What materials are used in Ekaurr products?
We use a variety of natural, reclaimed, and vintage materials such as reclaimed wood, terracotta, stone, cotton, and antique metal. Each piece reflects the raw beauty and imperfections of its origin.

8. What does "upcycled" or "vintage collected" mean?
Many of our pieces are made from old, discarded objects like wooden blocks, pots, or architectural fragments. We give them new life by transforming them into timeless decor with purpose and soul.

9. Why do some products have imperfections?
Our pieces carry history. Cracks, patina, slight variations, and tool marks are not flaws—they’re signs of authenticity. These details preserve the story and enhance the character of every item.

10. Are all items handmade?
Yes. Every Ekaurr product is handcrafted by skilled artisans, many of whom come from generations of craft knowledge. No mass production—just real hands and traditional techniques.

11. Can I send an item as a gift?
Absolutely! You can mark your order as a gift at checkout and even add a note. We’ll pack it beautifully with no prices or invoices included in gift parcels.

12. Can I request a personalised note or custom order?
We offer personalised notes and may accommodate custom orders depending on the product. Drop us a message, and we’ll do our best to make it special.

13. How long does shipping take?
Delivery time depends on your location; generally, 7-10 business days for most cities in India.

14. Can I track my order?
Yes, most times, once your order is shipped, you'll receive a tracking link via email or WhatsApp.

15. What if I receive a damaged item?
Please inspect your order upon arrival. If there’s any damage or issue, contact us within 48 hours with photos, and we’ll resolve it promptly.

16. Do you accept returns or exchanges?
Because our products are handcrafted and often one-of-a-kind, we only accept returns for damaged or incorrect items. Please check our return policy for more details.

17. Do you have a physical store?
Currently, Ekaurr is an online brand.